Refund policy
Effective Date: September 7, 2026
At City Gallery Vienna, we take pride in the quality of our wall art and picture frames. Your satisfaction is our top priority.
Returns We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging. Custom or personalized orders are non-returnable unless damaged or defective.
How to Initiate a Return Email us at support@citygalleryvienna.com with your order number and reason for return. We will provide a return shipping label within 2 business days.
Refunds Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 5–7 business days to your original payment method.
Damaged or Defective Items If your item arrives damaged, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.
Non-Returnable Items
- Custom/personalized frames
- Items marked as Final Sale