Shipping policy

Effective Date: September 7, 2026

Free Shipping — Always We offer FREE shipping on all orders — no minimum required. No hidden fees, no surprises at checkout.

Processing Time All orders are processed within 1–2 business days (Monday–Friday, excluding Austrian public holidays).

Delivery Time All orders are delivered within 3–5 business days after processing.

Prices All prices are in USD (US Dollars), clearly shown at checkout.

Order Tracking Once your order ships, you will receive an email with your tracking number. Please allow 24–48 hours for tracking to update.

Damaged in Transit Contact us within 48 hours of delivery with photos — we'll send a replacement at no charge.

Lost Packages Contact us at support@citygalleryvienna.com and we will work with the carrier to resolve promptly.